You are responsible for supplying all required information when submitting an order, including complete name, shipping and billing address (no P.O. Boxes), telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for mis-delivery due to incorrect information supplied by a customer. Kush Fine Art reserves the right to refuse or cancel any order at any time, in which case the customer’s sole remedy is a refund of any payment(s) made for such order.
It is not possible to change your order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact the Kushfineart.com customer service at firstname.lastname@example.org within 24 hours placing the order.
You acknowledge and understand that colors may vary slightly in person than from your computer or mobile screen. We are not responsible for this common color variation issue. No guarantee is made that any image as seen online will necessarily match exactly the colors on the final product.
Payment for any order must be made in advance at the time the order is placed. In the event of a stopped payment, disapproved charge or other failure to submit pre-payment, Kush Fine Art shall have the right to cancel the order or, if already shipped, to seek payment and hold customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 1.5% per month (or the highest allowable rate by law if less than 1.5% per month) until payment is made.
Applicable sales tax will be added to all orders submitted from Nevada locations. All others submitted from other State, Sales and Use Tax should be paid by the Consumer, where required by law.
Shipping and Customs
Shipping charges from Kush fine Art to customer include packaging, handling and insurance. Customer is liable for any additional shipping charges incurred due to incorrect address details given by Customer on order. Customers are liable for any shipping cost associated with replacements of damaged artwork/merchandise caused by customer or caused by third party contracted by customer.
Changes to shipping address supplied must be given in writing by the customer by submitting request to email@example.com within 24 hours of placing the order.
Changes must be confirmed by Kush Fine Art customer service department to be effective.
Custom and duties
Customs are subject to regulations and laws of individual countries. All international customers are responsible for all international fees, customs, duties, taxes and brokerage fees for all packages shipped to their country. Orders cannot be canceled, refused or returned because of custom duties, taxes or brokerage fees. Additional shipping fees will apply to re-ship the order if the shipment is returned back to Kush Fine Art due to custom issues.
Delivery time depends on the type of product and destination. Items ordered together may not always ship together.
Shipments within USA:
- Merchandise: allow 3-7 days for delivery
- Limited editions: Unframed art allow 1-2 weeks for delivery,
Art purchased in framed allow 3-6 weeks for delivery
- Sculptures: sculptures in stock ships within 2-3 weeks, allow 6-8 weeks for delivery on custom orders.
Delivery time depends on the type of product and destination.
Note: we may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions.
Damages to shipment
If the package shows sign of damage it is your right to inspect the art before signing for it. Please do not refuse delivery and ensure that the driver notes that the piece was damaged due to delivery. Please keep the original packaging, including the box or crate and Contact us at firstname.lastname@example.org within 24 hours of delivery to file the Claim. Submit in writing a copy of order receipt, the shipping receipt and photographic proof of the damage for us to review.
Returns – Refunds
All sales are final. Returns are not available for custom made items unless a defect in materials or manufacturing has been noticed within 30 days of receipt. Contact email@example.com to initiate the return and replacement of the product.
Art: Special orders such as Original’s, Limited editions, Framed art, Sculptures or any custom orders are final sales, Special orders cannot be returned and are non-refundable. Jewelry: Jewelry can be returned within 7 days of receipt in their original packaging and in unworn condition. Contact firstname.lastname@example.org prior Jewelry return. Jewelry purchases from our inventory may be exchanged within two (2) weeks of the date of purchase either for another piece of jewelry or for store credit. No refund will be issued on returned jewelry.
Merchandise: We are unable to accept returns for Books, Calendars and final sale items and any shrink-wrapped items that have been opened. Once purchased, Books, Calendars and final sale items and any shrink-wrapped items, that have been opened cannot be refunded. We are unable to accept returns on any Face masks. Please note: Once purchased Face masks cannot be returned and refunded.
We are unable to accept returns on clothing items and accessories unless a defect in materials or manufacturing has been noticed upon receipt. Contact email@example.com within 24 hours of receipt to initiate the return.